Refund Policy

Cancellation Window

You may cancel or modify a one-time order or upcoming subscription delivery up to the cutoff time shown at checkout (typically 48 hours before delivery). Cancellations made before the cutoff are refunded in full to the original payment method.

After the Cutoff

Once an order is past the cutoff, we have already begun preparation and the order cannot be cancelled or refunded.

Issues With Your Delivery

If your order arrives damaged, incorrect, or incomplete, contact us at info@foodiefit.ca within 48 hours of delivery with:

• Your order number
• A description of the issue
• Photos if applicable

We will replace affected items in your next delivery or issue a refund or credit at our discretion.

Quality Concerns

Food quality issues should be reported within 24 hours of delivery so we can address them quickly. After review, we may offer a refund, credit, or replacement.

Subscription Refunds

If you cancel a subscription before the next billing cycle, you will not be charged for upcoming deliveries. Past deliveries that have been fulfilled are non-refundable except as outlined above.

How Refunds Are Processed

Approved refunds are issued to the original payment method within 5 to 10 business days. Processing time depends on your bank or card issuer.

Contact

To request a refund or report an issue, email info@foodiefit.ca with your order number.