Quality Guarantee:We stand behind our food and we guarantee that our food is made of the highest quality ingredients and made with care from scratch. If for any reason you feel that our food is not of the standard you expect, please let us know and we will give you a full refund.
8-Day Fresh Guarantee:With our vacuum sealed packaging, if your meals have been refrigerated, they will still be fresh and ready to eat after 8 days. If the seal is broken or the meals are not fresh on day 8, we will give you your money back for that meal. Please note that if you gave us instructions to leave the meals at your delivery location unattended, we can not honour this guarantee.
Delivery:Once your purchased items (meals) have been delivered or dropped to a specified Foodie Fit location, the transaction is complete. We advise all of our clients to pick up their meals from the pick up locations on the arranged pick up day. Meals left behind after the assigned pick up day are not the responsibility of Foodie Fit or the pick-up location and the pick-up location may decide to throw the meals out if not picked up the same day. We can not guarantee delivery times. As our orders, customers and routes change on a weekly basis, our delivery times vary from week to week. We will notify you a day prior to delivery via email when to expect your meals. Due to the current state of the internet and email, it is not guaranteed that this email will arrive in your inbox and may not arrive at all or be routed to your spam folder. If you have chosen a home delivery please note the following:
- We will attempt to contact you through text message between 15 to 30 minutes prior to delivery to let you know we’re on our way
- If you have not given us written instructions on what to do with your meals and you are not home to receive them, we will NOT leave your food at the door. In this case we will drop-off your food at the NEXT drop-off location on our route. This location may NOT be the nearest location to where you live. We will notify you by text message where your meals are.
- We will NOT notify you if you have chosen a drop-off location. The email notification the day prior to delivery will let you know when you can pick up your meals. Please refer to our approximate drop-off times on our web site under ‘Deliveries’